CEC Team Leader – Inbound – Credit Cards-Customer Experience Center-Contact Centre Inbound

Company: Kotak Mahindra Bank Limited
Experience: 5 to 6
location: India
Ref: 28791057
Summary: Job Role:
. Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards
. Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks
. Manage Floor to monitor….